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Warranty and Return

1. DELIVERY FEE & SERVICE CHARGE

  • We deliver to worldwide and some nearby Countries. Delivery will take 15 to 25 days from the date of purchase.

DELIVERY FEE & SERVICE CHARGE

Delivery

  • Free shipping for orders USD 100 and above
  • USD 30 for orders under USD 100

Service

  • Under Warranty: Free service, parts, and onsite visit
  • Out of Warranty: USD 20.00 + Materials (Will get Free 5 months After Service Warranty)

Under Warranty

  • Free service and parts + Onsite Charge

Out of Warranty

  • USD 20.00 + Onsite Charge + Spare Parts + Materials Needed (Will get Free 5 months After Service Warranty)

2. WARRANT POLICY

  • There will be a one (1) year warranty for all our products sold here from the date it was purchased except for products that have been sold from a sale or discounted price in which will only have 7 days warranty from the date it was delivered.

  • How to Request Warranty (Return, Repair and Refund)

    If your item has an issue, please first submit a ticket to our Support Center

    Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
    2. Tell us what steps you have already taken to resolve the issue.
    3. Provide the item code indicated on the outer packaging.
    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
    NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

  • Missing Item(s), Wrong Item(s) or Incorrect Package Sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.
    For any issues, please carefully follow our warranty process to minimize any delays:
    1. Contact us with your order number and the product code (SKU number).
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

    Possible Solutions:
    – If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
    – If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). GearBest will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

3. RETURN / EXCHANGE POLICY

  • Returning of the item/s are only accepted within 7 days from the date that the customer has received the item. The item should be in the same new and good condition and also in the same packaging or else it will not be allowed.
  • To return an item, either the customer will bring to any of our stores or get it shipped to us. All shipping cost will be handled by the customer.

Returns

Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A 20% restocking fee would be applied.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tomaxlighting.com and send your item to: Charm Sapphire, 3 ĐT743, Dĩ An, Bình Dương 820000, Vietnam

Shipping

To return your product, you should mail your product to: Charm Sapphire, 3 ĐT743, Dĩ An, Bình Dương 820000, Vietnam. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.